01 / 申请
从一封邮件开始。
请在购买后 14 天内发邮件至 support@harmonykeen.com。如有可能，请使用结账时填写的邮箱地址发送。
- 请附上收据或确认页面上的购买参考编号。
- 如果您用其他邮箱地址来信，请注明结账时使用的邮箱地址。
- 请勿发送银行卡号、银行账户信息或许可证密钥的副本。
退款
清楚明了的 14 天退款期。
如果 HarmonyKeen 不适合您，请在购买后 14 天内联系我们。我们会协助找到您的订单，并通过 Polar 为您安排退款。
02 / 处理
由 Polar 退还款项。
Polar 是销售方，也是记录商户（merchant of record），因此退款通过 Polar 处理，而不是由 Malsah Labs 直接支付。退款获批后多久到账，取决于原付款方式和金融机构。
03 / 之后
退款之后，许可证随之终止。
购买一经退款，HarmonyKeen 许可证即告终止。请停止使用本软件，并删除该许可证下已安装的副本。
04 / 消费者权利
当地法律依然适用。
14 天退款政策不会取消或缩小您所在地区依法不可放弃的任何退款、取消、保修或撤回权利。Polar 的买家条款同样保留了不可放弃的消费者权利以及银行卡组织提供的救济途径。
决定之前，需要帮助吗？
安装或激活方面的问题，也许很快就能解决。无论哪种情况都请联系我们，并告诉我们您希望排查问题还是退款。
发邮件至 support@harmonykeen.com英文原文（正式文本）
The English original
This is the governing text. Where the Chinese translation above differs from it, this English version controls.
01 / Request
Start with one email.
Email support@harmonykeen.com within 14 days of purchase. Send it from the address used at checkout when possible.
- Include the purchase reference from your receipt or confirmation page.
- Include the email address used at checkout if you are writing from another address.
- Do not send card numbers, bank details, or a copy of your license key.
02 / Processing
Polar returns the payment.
Polar is the seller and merchant of record, so the refund is processed through Polar rather than paid directly by Malsah Labs. The timing of the credit after approval depends on the original payment method and financial institution.
03 / Afterward
The license ends with the refund.
Once the purchase is refunded, the HarmonyKeen license ends. Stop using the software and remove installed copies covered by that license.
04 / Consumer rights
Local law still applies.
The 14-day policy does not remove or narrow any refund, cancellation, warranty, or withdrawal right that cannot be waived where you live. Polar’s buyer terms also preserve non-waivable consumer rights and card-network remedies.